FAQ's

1. Do you ship outside of the United States?

2. When will my order ship?

3. What is your return policy?

4. How do you handle order changes and cancellations?

5. How do I send photos?

Do you ship outside of the United States?

Unfortunately, we only ship orders within the United States.  For a list of our Canadian and International distributors please contact us.

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When will my order ship?

Normal processing time for most personalized orders is 3-5 business days after proof approval.  Weekends and Holidays are not considered business days.  Standard delivery time for larger volume (1000+) orders is 1-3 weeks.  Orders are usually shipped via Ground, 2 or 3 Day Express.  This transit time is in addition to our normal processing time.    Ground delivery can take from 2-4 days depending upon recipient destination, however we unfortunately can not guarantee your order with  this form of transit particularly to hotter climates.  Rush orders can be accommodated at an additional fee depending upon volume needed.  Please contact us directly for rush order purchases.  Due to increased melting probability of chocolate products, we may hold your order over the weekend and ship out on the following Monday.

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What is your return policy?

At Creative Solutions Co. your satisfaction is important to us.  All products shipped via express delivery are covered by our return policy and will be replaced or refunded if they arrive damaged. (We reserve the right to have the package inspected by the carrier.) Due to the perishable nature of our chocolate products, please do not return the item but contact us so that we may have the order picked up in it's entirety for inspection by the shipping carrier.  Please report any problems with your shipment within one (1) business day of receipt for a replacement or refund.  Claims for credit, due to incorrect address information, unfortunately can not be honored.  Customers will incur any additional fees charged by the carrier for address corrections or incomplete shipping addresses.

Our return and refund policy does not cover: 

• Late delivery due to bad weather/travel conditions

• Ground shipments (arrival dates are estimated)

• High seasonal shipping volume (such as Christmas and Valentine's Day)

Unfortunately we can not guarantee ground deliveries as they are not insured by the shipping carrier.

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How do you handle order changes and cancellations ?

We will do our best to make your changes before your order is processed. Because of our fast turnaround time and the personalized nature of our products, we can't guarantee that we'll be able to intercept orders once it has been placed. Please double check to make sure your order is correct and final before you place it. This will help avoid the process and cost of reprinting.  No changes can be made to orders placed with rush status.  Changes or cancellations are subject to a $25.00 minimum fee and can be up to the value of the order.  Lack of communication or inadequate personalized details on any order may be refunded up to a maximum of 75% as long as the refund is requested before the delivery date.  If any order contains an error due to our production, we will gladly redo your order and deliver at no cost to you.  Orders that have been placed and confirmed via our email proof will be reprinted at a 50% discount. 

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How do I send photos?

When emailing photos, please make them at least 300 dpi for quality printing.  Photos can be emailed to us at photos@creativesolutionscompany.com, or if you prefer to send by mail please use our address below:

Creative Solutions Co.

P.O. Box 11938

Spring, TX 77391-1938

All photos mailed will be returned with the order.

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